Taking off-hours calls to the Central Office

The most important thing for every volunteer to do is to let the hotline coordinator know your shift and phone number.  E-mail hotline@saltlakeaa.org with your day, time slot, and the number calls should be forwarded to.  This only needs to be done when that information changes, such as for groups that have a different person take calls every month.  Let us know as soon as possible so we have time to get the system ready for you.  It is unlikely we’ll be able to update your shift the day of.

Check out these documents for help on what to do when taking calls.

Hotline Script for Central Office

Information on AA

AA at a Glance

Questions for the phones coordinator? Want to volunteer?

E-mail hotline@saltlakeaa.org, or fill out the form below:


    Would you like to volunteer for the hotline?


    We need hotline volunteers any time that Central Office is NOT open (Mon-Fri 10-5, Sat 10-2). What is your general availability to help answer calls?