Answering calls to the Central Office Off-Hours
The Hotline forwards incoming phone calls to member phones when the Central Office is closed. A member or a group can volunteer to answer incoming calls at a certain time of week or month.
The most important thing for every volunteer to do is to let the hotline coordinator know your shift and phone number. E-mail hotline@saltlakeaa.org with your day, time slot, and the number calls should be forwarded to. This only needs to be done when that information changes, such as for groups that have a different person take calls every month.
Let us know as soon as possible so we have time to get the system ready for you. It is unlikely we’ll be able to update your shift the day of.
Check out these documents for help on what to do when taking calls.
Hotline Script for Central Office
Want to volunteer? Have questions?
E-mail hotline@saltlakeaa.org, or fill out the form below: